Privacy Policy

This Privacy Policy sets out how www.GreenandFurry.co.uk (our website) uses and protects any information that you give us when you use our website. It tells you what information we collect about you, how we may use it, and the steps we take to ensure that it is kept secure. We also explain your rights and how to contact us.

Our commitment to you

When you provide us with your personal information via our website, or via a phone call, we respect your privacy. You can rest assured that it will only be used in accordance with this Privacy Policy.

GreenandFurry.co.uk is the ‘Data Controller’ and throughout this Privacy Policy, ‘we’ or ‘our’ means GreenandFurry.co.uk, and its website.

Your personal information

When you sign up to our website we will ask you for a range of personal information that we can then use to tailor our plant, pet or home services and blog to your interests. The type of data that we collect from you includes:

your name
your email address
your address (including a billing address should you choose to order from our website)
a contact telephone number
your IP address
the device you use to enjoy our website
your website and purchase history
communication between yourself and the team, either via email, by phone, via social media, or in person

What do we do with the information we gather?

Below is a list of what information we use and why we use your name and contact details:

to deliver to you our services and research in a safe and timely fashion
to tailor the website to you and your needs when not at home
to send you customer service emails; the outcome of your requests; to help with specific queries about you and the services you have requested
to help verify your identity
for market research reasons, to help better understand your needs
to send you the latest news about our company; new services; our latest promotions (should you consent to this)
fraud protection, to protect and detect fraud against you or our company
where we have a legal duty or right to disclose information (for example, during a legal dispute)

Details about your location and the devices you use to enjoy our website:

to help us locate you and offer you the best service on our website (such as showing you where we service)
to help us improve the functionality of our website on both laptop and mobile devices
to help protect you and our website against fraud

In addition to the uses we have set out above, we also use data for things (among others) like testing and improving our website and back-end systems; for research purposes; data analysis; helping us identify and develop new service offerings; to help us identify and develop new customer services for you.

As a company that is proud to offer bespoke customer service, we rely on your data to send you the right information each and every time, and as such, we will keep your data for a period of 24 months from our last interaction so that we are able to serve you and your needs to the best of our ability. If you feel uncomfortable sharing your personal data with us, you may not be able to use our services and will not receive promotional offers or latest product news. This is of course your choice and we are here to help you in any way we can – simply email us at admin@greenandfurry.co.uk.

Your information and third parties

We never sell your information to any third party.
To help us with the running of our website and business, it is essential however that we share your data with carefully selected third parties – such third parties can include:

payment solutions (please note we do not hold any financial information about your choice of payment)
email service providers
analytical companies
survey software companies
social media companies
marketing agencies
web hosting companies
advertising partners
print companies
courier services

We may also need to share your data where permitted by law – should we believe we need to do so to protect our rights and interests, or to comply with legal proceedings. In such cases, we will always do so legally and with due regard to privacy.

Links to third-party websites

Our website contains links to other websites of interest – for example, we may show links to our Reviews from sections of the media. Once you have clicked on these links to leave our site, you should note that we do not have any control over that website. We therefore cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Keeping you up-to-date

If you have given consent, we may send you marketing messages by email, phone, and social media to keep you aware of what we’re up to and keep you updated on our latest news and offers. You can stop receiving such marketing messages from us at any time via one of the following:

through deselecting the checkbox
by calling us at +44 (0)1314667212.
by emailing us at admin@greenandfurry.co.uk
by clicking the unsubscribe link in our marketing emails

We will update your profile to ensure that you don’t receive further marketing messages from us. This process may take a few days for all of our systems to be updated. You therefore may get further marketing messages whilst this process completes. Please note that stopping marketing and promotional communication with us will not stop customer service messages (such as ‘Your order is on its way’ emails; customer query email replies).

Your information & countries outside of the EU

If we do transfer your personal information to other territories, we will take proper steps to ensure that your information is properly protected. We only deal with suppliers outside the EU who are GDPR compliant and have policies in place to protect your data.

Storing your information

We will store your information securely and safely; keeping the data for as long as is needed to be able to provide our services to you; or for as long as is necessary to provide support-related reporting and trend analysis. If required to meet regulatory or legal requirements, we will keep hold of your information, even if this means it is after you have closed your account or it is no longer needed to serve you and your account.

Your rights relating to personal data

you have the right to access your personal data (to ask us what information we hold about you)
you have the right to ask for your data to be deleted or corrected
you have the right to ask us to stop processing your data
you have the right to stop receiving marketing from us
the right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office

For all of the above, or if you wish to make a complaint, please do contact us at admin@greenandfurry.co.uk or call us at +44 (0)1314667212. If we are unable to resolve the problem for you, you also have the right to contact the Information Commissioner’s Office (ICO).

Legal basis for using your data

GreenandFurry.co.uk uses customer personal data because is it necessary for the following:

the pursuit of our legitimate interests (see below)
the purposes of complying with our duties and exercising our rights under a contract for customer services
complying with our legal obligations.

In general, we only rely on consent as a legal basis for processing personal data in relation to sending direct marketing communications to customers via email or text message.

Customers have the right to withdraw consent at any time.  Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.

Our legitimate interests

The legal basis for using and processing customer data is that it’s necessary for the legitimate interest of our company, including:

selling services to our customers,
protecting customers, employees, and other individuals and maintaining their safety,
marketing and advertising our products, sending promotional messages which are tailored to each individual customer, understanding customer preferences, behaviour , and needs
improving existing products and developing new products
complying with legal and regulatory obligations
handling customer contacts, queries, and complaints
preventing, investigating, and detecting fraud
fulfilling duties to our customers and colleagues

Our website uses cookies to collect information, which can include information about the pages you browse on our website and what you go on to purchase on our website (and the journey you take to complete your purchase).
More details about Cookies and how we use them can be found below.

Changes to this Privacy Policy

We may change this page from time to time, depending on future law changes or changes as to how we process your data. Should we have to make significant changes to the Privacy Policy, we will also email you to clearly state what significant changes have been made, so that you can easily review such changes before agreeing to continue using our products.

We have taken great measures to ensure that your visit to our website is an excellent one and that your privacy is constantly respected. You may request details of personal information that we hold about you under the Data Protection Act 1998 & GDPR 2018. If you have any enquiries or concerns about our privacy practices please use our contact us page or:
email, admin@greenandfurry.co.uk
call us at +44 (0)131 466 7212

This Privacy Policy was last updated 15th June 2023